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Optessa
offers a full complement of implementation and post-implementation
services. The services combine high quality and professionalism with an
attention to detail.
Optessa has a track
record of executing well scoped implementation projects within
established time and cost budgets with customers having high
expectations.
Below are some of the services offered by Optessa.
- Project management
- Implementation business process modeling and
workflow analysis
- Application support to ensure quality of solution
- Integration with in-house business systems
- Integration with existing business processes
- Installation and parallel / post-parallel testing
- Launch
support
Optessa
has undertaken custom software development in areas allied to the
products. Typical projects include:
- Demand derivation and consolidation
- Sequence / schedule post processing for sales and
marketing
- Demand planning
Optessa
maintains a technical and application support team for continuing
support. These services are typically offered under an annual maintenance program (AMC).
Customers under an AMC are also eligible for
applicable system upgrades.
Much of the support, problem analysis and system
upgrade services are efficiently delivered via the Internet.
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